Shipping Policy

Processing & Dispatch
After your order is placed, it is sent to our fulfillment team for preparation and dispatch. Orders are processed within 1–3 business days. During peak seasons or promotional periods, processing may take slightly longer.
All orders are shipped from our international fulfillment center with tracked shipping.

Estimated Delivery Times
Delivery times are counted in business days from the date your order is dispatched:

  • USA: 7–12 business days
  • Canada: 7–12 business days
  • United Kingdom: 7–12 business days
  • Australia: 7–12 business days
  • Europe: 8–15 business days
  • New Zealand: 8–15 business days
  • Other countries: 10–20 business days

Delivery times are estimates and are not guaranteed. Carrier delays, customs checks, public holidays or severe weather may occasionally extend them.

Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number. Please allow up to 3 business days for tracking information to update. You can follow your order at any time at tryvenu.com/pages/track-your-order using your order number and the email used at checkout.
If you have not received a shipping confirmation within 5 business days of placing your order, contact us at help@tryvenu.com with your name and order number.

Shipping Address
Please make sure your shipping address is complete and correct at checkout, including apartment or unit number. If you notice a mistake, contact us at help@tryvenu.com as soon as possible. Once an order has been dispatched, the address can no longer be changed.
If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and an additional shipping fee may apply.

Delivered but Not Received
If tracking shows your parcel as delivered but you cannot find it, please check around your property, with neighbours, and at your local post office or pickup point, then contact the delivery carrier. We will gladly help you with the carrier's information. We are not responsible for parcels that the carrier has confirmed as delivered to the address provided at checkout.

Lost or Delayed Parcels
If your tracking has not updated for 15 business days, contact us at help@tryvenu.com. We will investigate with the carrier and, if the parcel is confirmed lost in transit, we will ship a replacement at no extra cost.

Missing Items
If an item is missing from your package, please contact us at help@tryvenu.com. Some orders may be shipped in multiple parcels. If an error occurred in fulfilling your order, we will send the missing items as quickly as possible.

Need Help?
Contact us at help@tryvenu.com.